Hospital Center

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RML Hospital Center

Services Provided

RML and PLA offer a variety of flexible and unique services. From having pathologists on site and on call to computer interfacing solutions, service is what our customers can rely on for the laboratory needs of their patients and practice.

Customer Service

RML provides full-time, on-site customer service representatives, including registered medical technologists at many locations, to assist clients with their laboratory service needs. Customer service representatives are available to handle your calls from 7:30 a.m. to 11:00 p.m., Monday through Friday and 7:00 a.m. to 3:00 p.m., Saturdays and Holidays for specimen pickups, supplies and results. Client service technologists are available to handle more in-depth calls and are staffed from 8:30 a.m. to 11:00 p.m. Monday through Friday. All calls to (918) 744-2500 will be answered by other laboratory staff outside of these hours and days.

See the Contact RML section for specific service area phone numbers.

Continuing Education Services

Continuing medical education is provided through in-service training programs, informational literature, and guest speakers to groups or organizations. Training programs and guest speakers may be requested through our client services department. RML memos and newsletters covering current laboratory topics will be distributed quarterly or as indicated to clients.

Management Services

A Mutual Management Plan may be negotiated in which RML contracts with clients to manage or direct laboratory services.

Clients may arrange for RML management personnel to consult on aspects of laboratory operations such as cost accounting, government regulations, personnel management, data processing and materials management. All management services can be arranged by the Laboratory Administrator at (918) 744-2553 or (800) 722-8077

RML's Response to Ebola

RML is committed to supporting the community. Our dedicated pathologists, medical technologists and multiple other associates have been involved in helping establish a protocol in response to suspected Ebola infection for some of the Tulsa community hospitals. Part of this protocol is making sure that high and low-risk Ebola patient specimens are only collected, handled, and tested in a very specific manner. Do NOT collect specimens in your office. Direct the patient to a hospital emergency room. In addition, preparing office staff with a guided plan on how to distinguish between a suspected Ebola patient versus a patient that is experiencing the symptoms of various other colds and viruses is important to be able to quickly identify potential risks. The CDC has provided guidelines for evaluating the risk factors and placing patients into categories. These can be found at:

Additional information and protocols being provided by the experts are constantly being updated, therefore we have added links below for more detailed information. If after you have reviewed this you have further questions please call our client services department at 918-744-2500 between the hours of 9am-5pm.

Zika and Other Travel-Associated Arboviral
Disease Laboratory Testing Guidance

Please follow the link below to learn the most up to date information concerning the Zika Virus. The page contains Guidelines for making arrangements for testing with CDC through the Oklahoma State Health Department, Specimen and Travel forms and other guidelines for preventing sexual transmission of Zika Virus.

Aug 11, 2016

Zika Virus: Revised Clinician Screening Form and Laboratory Guidance.

This and other updates on the Zika Information page